Refund policy

We have a 14-day return policy, which means you have 14-days after receiving your item to return it - buyer pays return shipping and charged a a 25% restocking fee. 
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 
To initiate a return, you MUST contact TP Leather & Silver Co. via the webpage at TPLEATHERCO.com, under the main menu, choose Contact. 
If your return is accepted, ship the item back “fully insured” via USPS to TP Leather & Silver Co. at the buyer’s expense . If the item is sent back to us without the buyer first requesting a return, the returned item will not be accepted and buyer will be charged for return shipping back to them. 

Shipping Damages and issues

Please note:
Custom orders may take up to 14 days to complete due to each being 100% handmade. The 14-days does NOT include shipping time! Typical shipping through USPS takes 5-7 days.  All Jewelry orders will ship out USPS within 5 business days. 

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please notify us, if you have questions or concerns about your specific item. 

*Unfortunately, we cannot accept returns on sale items. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us via the webpage.